Last updated: November 3, 2026
Go to My PawMe → Settings → Request data deletion (or Help & support → Request data deletion), review the details and submit. The request is filed for the account of this device that the app is currently using, so no email address or other identity information is needed. After submitting, you can check its progress under “Deletion request status” in the same menu. Older versions without this menu can request by email.
Send a deletion request to sunileng.dev@gmail.com. Use the subject “PawMe account deletion request” and say whether you want your whole account deleted or only specific photos or results. If the link does not open, send an email to that address from your email app.
The current version of PawMe creates an account for each device without sign-in, so no email address is linked to the account. To help us identify the account to delete, please include whichever of the following applies:
If we cannot identify the account from this information, we may ask you to make the request in the app. If you deleted the app, reinstalling it from Google Play on the same device restores your previous account automatically (it is not restored if you upload a photo or make a purchase before restoring finishes), so you can then make the request in the app. You do not need to delete your Google account. Do not send passwords, card numbers or ID documents.
We actually delete personal data linked to your account, including account information, uploaded original photos, personalized master images, videos and wallpapers, generation job information, completion notification registrations and linked usage analytics records. Deleted data cannot be recovered. Wallpapers already saved on your device can be removed separately by clearing the app’s data or uninstalling the app.
Original photos, previews before purchase, and generated images and videos can each be viewed in the app for 30 days from completion (or upload), and images and videos that allow downloading (results used with a purchased entitlement) can be downloaded. After 30 days, access in the app is blocked and the files are deleted from production storage in turn (targeting within 24 hours after expiry; files needed for a job already in progress are deleted after the job ends). Sharing does not extend the retention period. To delete sooner, request deletion of your account or of specific data. Please delete PNG and MP4 files you downloaded separately from the location where you saved them.
After identifying the account concerned, we check ongoing jobs and how any unused packs or Credits should be handled or refunded, and we complete the deletion and notify you of the result without undue delay. Submitting a request does not by itself complete the deletion immediately. If there is a delay or a legal reason to retain data, we will tell you the reason and the period.
As required by law, contract, payment and supply records may be kept for 5 years and consumer complaint and dispute records for 3 years. We do not keep original photos and all generated content for this reason. Recovery copies of files deleted from production storage may remain for an additional 7 days under the current settings and are removed after that; they are not reused for the normal service. Under Firebase’s official policy, authentication information may take up to 180 days to be removed from live and backup systems after the user is deleted, which is separate from storage recovery copies. For data sent to AI providers, we check the separate deletion procedures and those companies’ legal and security retention exceptions and let you know.
The device link used to restore your account after reinstalling on the same device and the device record used to prevent the preview before purchase from being provided more than once are kept as values converted with a server secret key and are handled under the Privacy Policy. An account for which deletion has been requested is not restored on the same device.